Privacy Policy

1. Who We Are

KakiLabo ("we," "us," or "our") is a kakigori catering business operating in Southern California. We operate the website at kakilabo.com. You can reach us at kakilabo.business@gmail.com.

2. Information We Collect

We collect information you provide directly when you submit our contact or booking form:

• — Name
• — Email address
• — Phone number (optional)
• — Event type, date, and guest count
• — Message content

We also collect usage data automatically through cookies and analytics tools (Google Ads, Vercel Analytics) when you consent to analytics cookies. This includes pages visited, time spent, and general location (city/region level).

3. How We Use Your Information

• — To respond to your catering inquiry
• — To log booking requests in our internal systems
• — To measure advertising effectiveness (with your consent)
• — To improve our website and services

We do not sell your personal information to third parties.

4. Cookies and Analytics

We use cookies and similar technologies for analytics and advertising. When you visit our site, we ask for your consent before loading advertising or analytics cookies. You may decline and the site will function normally — only essential session functionality is used without consent.

Google Ads / Google Analytics: If you accept cookies, we load Google's advertising measurement script (Google Tag Manager). Google may use this data in accordance with their Privacy Policy.

Vercel Analytics: We use Vercel Analytics for privacy-friendly page view metrics. Vercel Analytics does not use cookies and does not track individuals across sites.

5. Data Retention

Contact form submissions are retained in our email and internal records for up to 2 years for business purposes. You may request deletion at any time by contacting us.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• — Know what personal information we collect and how it is used
• — Request deletion of your personal information
• — Opt out of the sale of personal information (we do not sell personal information)
• — Non-discrimination for exercising these rights

To exercise these rights, email us at kakilabo.business@gmail.com with the subject "Privacy Request." We will respond within 45 days.

7. Security

We use HTTPS encryption and industry-standard practices to protect data in transit. Contact form data is transmitted via Resend (a transactional email provider) and stored in Google Sheets accessible only to KakiLabo.

8. Changes to This Policy

We may update this policy periodically. The effective date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance.

9. Contact

Questions about this policy? Email kakilabo.business@gmail.com.